90% of customers check reviews before buying something.
That’s why it’s good to have a system for getting and managing reviews. Let’s look at the top 5 review generation platforms that can help small businesses improve their online reputation and grow through customer feedback.
Key Points About Review Generation Platforms
- 90% of customers check reviews before purchasing
- Review platforms automate and streamline the review collection process
- Top features include multi-channel review collection, customizable templates, and analytics
- 88% of consumers are more likely to use businesses that reply to all reviews
- Google is the most trusted review platform
1. Birdeye
Birdeye is really good at getting reviews. Big companies like Harley Davidson and Nissan use it, but it’s great for small businesses too. Here’s why Birdeye is cool:
Birdeye customers get 128% more reviews in just 90 days. That’s a lot! Also, 75% of Birdeye users have an average rating of 4 stars or higher. The platform makes it easy for customers to leave reviews on Google with just a few clicks. Measuring how review responses affect your business is important, and Birdeye helps with that.
Birdeye’s dashboard shows you lots of information about your online reputation across different platforms. This helps you see trends and areas where you can improve, so you can make better decisions to make customers happier and grow your business.
2. Podium
Podium is another great choice for small businesses. It’s not just about reviews - it helps you talk to your customers in different ways. Here’s what makes Podium special:
Podium uses something called SmartSelect technology. This clever tool picks the best review sites for your business without you having to log in to different places. It’s all about making things easy for you and your customers. Making good review request email templates is easy with Podium.
With Podium, you can chat with customers through text, email, or Facebook Messenger. This makes it simple to ask for reviews and answer questions. The platform also helps you manage all your online reviews in one place, saving you lots of time.
Podium’s Interaction Platform does more than just manage reviews. It has a Webchat feature that lets you talk to people visiting your website right away, which might help turn them into customers. The platform also lets you process payments, making it easier to ask for reviews after a purchase.
3. Grade.Us
Grade.Us makes it easy for your customers to leave reviews. It has some neat features:
Grade.Us guides customers through leaving a review step by step. It uses “conversion triggers” to encourage people to finish their reviews. This means more people actually complete their feedback. Using social media to get great business reviews is another thing Grade.Us can help with.
One cool thing about Grade.Us is that it lets you separate good and bad reviews. This means you can quickly respond to unhappy customers and fix problems. It also helps you show off your best reviews where they’ll have the most impact.
Grade.Us lets agencies and bigger businesses use the platform under their own name. This is really useful for marketing agencies managing online reputations for multiple clients. The platform also gives detailed reports and analytics, helping businesses track how well they’re doing with reviews over time and across different platforms.
4. Broadly
Broadly is made especially for local businesses. It’s great if you want to gather reviews from different places like Google, Facebook, and TripAdvisor. Here’s why Broadly might be right for you:
Broadly makes it easy to collect reviews from all the important sites for your business. It brings everything into one place, so you don’t have to jump around different websites. This saves you a ton of time. Creating a culture of reviews in your small business is much easier with tools like Broadly.
The platform also helps you respond to reviews quickly. This is super important because 88% of customers are more likely to use a business that replies to all its reviews. Broadly gives you the tools to stay on top of your online reputation without spending hours online every day.
Broadly’s Web Chat feature lets you talk to people visiting your website right away, which might help you get more customers and make them happier. The platform also has a mobile app, so business owners can manage their online reputation on their phones. This is really useful for local businesses that don’t have a lot of time or resources.
5. Reviewla
Reviewla is an incredible tool for small local businesses looking to enhance their online reputation. It simplifies the process of gaining and managing reviews, making it a fantastic choice for businesses that rely on customer feedback. Here’s what makes Reviewla stand out:
With Reviewla, businesses can quickly increase their number of reviews, leading to significant growth in customer trust. The platform streamlines the review collection process, encouraging satisfied customers to leave feedback with minimal effort. This ease of use not only boosts the quantity of reviews but also helps businesses maintain a high average rating, which is crucial for attracting new customers.
One of the standout features of Reviewla is the ability to display reviews on your website effortlessly. This integration ensures that potential customers can see your positive feedback in real-time, helping them make informed decisions. Additionally, the platform offers automated review requests, allowing businesses to gather insights after each transaction without the hassle of manual follow-ups.
Another cool thing is the Scan to Review QR code. Reviewla provides small businesses with stationary and advertising flyers that incorporate a special QR code. Customers can scan it and go straight to Google to leave a review before they even leave your shop.
Reviewla also provides a comprehensive dashboard that tracks your online reputation across various platforms. By analysing this data, you can identify trends and areas for improvement, enabling you to enhance customer satisfaction continually. With Reviewla, you not only gain invaluable insights into your business’s performance but also equip yourself with the tools to foster growth and build lasting customer relationships.
Conclusion
Choosing the right review generation platform can really help your small business. Whether you pick Birdeye, Podium, Grade.Us, Broadly, or Reviewla, the important thing is to start actively collecting and managing your reviews. Remember, 90% of customers read reviews before buying, so make sure you’re showing your best side online!
Each of these platforms has its own strengths, so think about what’s most important for your business. Whatever you choose, start gathering those reviews and watch your online reputation grow!
Understanding why online reviews matter for local businesses is the first step to success. With the right tools and some effort, you can turn your happy customers into your best online advertisers. So why wait? Start improving your review game today!
Remember, being consistent is key when managing your online reputation. Regularly ask for reviews, respond quickly to feedback (both good and bad), and use what you learn to improve your business. By using one of these top platforms to manage your reviews, you’ll be on your way to building a strong online presence that attracts new customers and keeps existing ones coming back.