Customer reviews are really important for businesses today.
Text messaging is a great way to ask customers for feedback because 98% of people read their texts. Let’s look at 7 good SMS templates that can help you get more reviews and make your business look better online.
Key Takeaways
| Point | Description |
|---|---|
| SMS Effectiveness | 98% open rate, much higher than email and other ways of contacting customers |
| Customer Preference | Over 75% of people are okay with getting texts from brands they've agreed to hear from |
| Template Variety | 7 different templates for different situations and goals |
| Personalization | All templates use the customer's name and specific business details |
| Call-to-Action | Each template has a direct link to make it easy to leave a review |
Why SMS Templates for Review Requests Matter
Here’s why texting is so good for asking for reviews:
- 98% of people read their texts, but only 20% read emails
- Over 75% of people are fine with getting texts from brands they’ve said yes to
- People use coupons sent by text 10 times more than printed coupons
- More than half of customers prefer texting for customer support
These facts show that texting is a really good way to reach customers and ask them to share what they think about your business.
Now, let’s look at the 7 best SMS templates that can help you get more reviews.
1. The Simple and Direct Approach
Hi [Customer Name], thanks for choosing [Your Business]. We’d love to hear about your experience. Could you take a moment to leave us a review? [Review Link]
This template works because it’s simple and easy for customers to understand. It uses the customer’s name and gives them a direct link to leave a review. Online reviews are really important for local businesses, and this template makes it easy for customers to share what they think.
2. The Appreciation-Focused Request
We value your opinion, [Customer Name]! Your feedback helps us improve. Please share your thoughts about [Your Business] here: [Review Link]. Thank you!
This template shows customers that you care about what they think and want to use their feedback to make your business better. Managing online reviews through Google My Business is important for your online reputation, and this template can help you get more reviews there.
3. The Time-Sensitive Incentive
Exclusive offer for [Customer Name]! Leave a review in the next 24 hours and get 10% off your next purchase. Share your thoughts here: [Review Link]
This template creates a sense of urgency and offers a reward, encouraging customers to act quickly. By offering a discount, you’re showing that you appreciate their time and feedback. Just make sure to follow through on the offer to keep your customers’ trust.
4. The Post-Purchase Follow-Up
Hope you’re enjoying your recent purchase from [Your Business], [Customer Name]! Mind sharing your experience? It’ll only take a minute: [Review Link]
This template is sent soon after a purchase when the experience is fresh in the customer’s mind. It’s a good way to get the most out of customer testimonials on your website. By asking for feedback right after a purchase, you’re more likely to get detailed and accurate reviews.
5. The Feedback-Focused Request
[Customer Name], we’re always looking to improve. How was your experience with [Your Business]? Good or bad, we want to know: [Review Link]
This template encourages honest feedback, showing that you value all types of reviews to help you improve. It’s important to know how to respond to negative reviews, and this template shows customers that you’re open to all kinds of feedback.
6. The Social Proof Motivator
Join 1000+ happy customers who’ve shared their [Your Business] experience! Your review helps others decide. Leave yours here: [Review Link]
This template uses social proof to motivate customers, making them feel part of a larger group. It’s a good way to use social media to get great business reviews. By showing that many others have left reviews, you’re encouraging new customers to join in and share their experiences too.
7. The Service-Specific Request
Hi [Customer Name], how was your recent [specific service] with us? We’d love to hear your thoughts to keep improving. Share here: [Review Link]
This template is personalized to a specific service, making it more relevant to the customer’s recent experience. It’s a good way to get detailed feedback on particular parts of your business, which can help you build a review culture for your small business.
Wrapping Up: Making the Most of SMS Review Requests
Using these SMS templates can really help you get more reviews. Remember to always respect what customers want and follow the rules for SMS marketing. Here’s a quick comparison of how many people read SMS versus other types of marketing:
As you can see, SMS is much better at reaching customers than other methods. This means more people will see your review requests, which could lead to more customer reviews.
When using these SMS templates, remember these tips:
- Send requests soon after a purchase or interaction
- Don’t send too many requests to customers
- Always use the customer’s name and mention specific interactions
- Include a way for customers to stop getting messages if they want
- Consider sending a gentle reminder if you don’t get a response after a few days
By using these templates and following these tips, you can improve your online reputation and attract more customers to your business. Remember, each review is a chance to show what your business does well and that you care about customer satisfaction.
Need help managing your online reviews?
Contact Reviewla for help boosting your online reputation.
We’re here to help you make the most of your customer feedback and grow your business. Our team can help you use these SMS templates effectively and create a good plan for managing your reviews that fits your specific business needs.